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BTAT provides comprehensive solutions for running and maintaining a completed project, including system training for the client's staff.
Most of our clients prefer to take advantage of our knowledge and skills, and commission us to operate and maintain their system throughout its life.
- 24 X 7 Help Desk and Call Center
- Application of the most up-to-date ITIL standards such as:
- Service Request
- Change Management
- Incident Management
- Problem Management
- Complete inventory of all project assets including:
- Location Code
- Specifications
- Labeling
- History Tracking and Archiving
- Preventive Maintenance Instructions (PMI’s) for all project assets
- Annual Master Plan development and application
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